Tel: 03216-221137, Mobile:
9434316112, Email: firstname.lastname@example.org
Managerial assignments in the
areas of Operations Management/ HR Management/ Administration with an
organization of high repute
competent professional with over 2 years experience in Administration.
knowledge of overseeing the entire HR process including Human Resource
Planning, Recruitments, General Administration, etc.
at handling day to day activities in coordination with internal/ external
departments for smooth business operations.
in supporting and sustaining a positive work environment that fosters team
performance with strong communication and relationship management skill.
- An effective
communicator with exceptional negotiation, relationship management skill
with ability to relate to people at any level of business.
operations requirements and coordinating in developing and implementing
processes in line with pre-set the guidelines.
the overall functioning of processes, identifying improvement areas and
implementing adequate measures to maximize customer satisfaction level.
the customer feedback, evaluating areas of improvements & providing
critical feedback to the associates on improvements and achieving higher
customer satisfaction metrics.
training needs; conducting training programmes based on the training need
analysis to enhance manpower skills.
implementing new recruitment/ selection policies as per staffing
requirements and reviewing.
the staff for the self – involvement in the teamwork by explaining
individual role and its importance.
customer centric operation & ensuring customer satisfaction by
achieving delivery & service quality norms.
that highest service standards are maintained for servicing of clients and
maintaining minimum turn- around- time.
UAE Exchange & Financial Services
Ltd., Kolkata: Since Aug’06
Eastern Regional In-charge of Money
Transfer Support Desk
(It’s a global MNC based in Abu Dhabi, under the flagship of Dr. B. R. Shetty and his
Excellency Abdulla Humaid Al Mazroei are the visionary forces who laid the
first building blocks of the UAE Exchange group.)
the money Transfer Sub Agency in all the potential locations in eastern
in Planning & Development, Training and Merchandising.
with agents with the help of support desk.
a promotion with 1 year of joining as a result of efficient work.
UTI Bank Ltd., Kolkata: Sep’05 to Apr’06
the customer to reach ultimate satisfaction.
(HR) from Vishva Bharati
University, Kolkata in 2005.
(H) from Calcutta University
IT Skills: Well
versed with Computer (Fundamental)
Date of Birth :
9th June, 1981
Address : C/o S.
Ganguly, Flat: 11, 1st Floor, welfare Association of
A. K. Point Commercial & Residential
Occupants, 68 B,
A.P.C Roy Road-
700009 (West Bengal)