MOUMITA CHATTERJEE

Tel: 03216-221137, Mobile: 9434316112, Email: mmtchttrj@gmail.com

 

Managerial assignments in the areas of Operations Management/ HR Management/ Administration with an organization of high repute

 

CAREER CONSPECTUS

  • A competent professional with over 2 years experience in Administration.
  • Sound knowledge of overseeing the entire HR process including Human Resource Planning, Recruitments, General Administration, etc.
  • Adept at handling day to day activities in coordination with internal/ external departments for smooth business operations.
  • Proficiency in supporting and sustaining a positive work environment that fosters team performance with strong communication and relationship management skill.
  • An effective communicator with exceptional negotiation, relationship management skill with ability to relate to people at any level of business.

 

KNOWLEDGE PURVIEW

Operations Management:

  • Mapping operations requirements and coordinating in developing and implementing processes in line with pre-set the guidelines.
  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
  • Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction metrics.

 

Human Resource Management:

  • Identifying training needs; conducting training programmes based on the training need analysis to enhance manpower skills.
  • Developing/ implementing new recruitment/ selection policies as per staffing requirements and reviewing.
  • Motivating the staff for the self – involvement in the teamwork by explaining individual role and its importance.

 

Client Relationship Management:

  • Managing customer centric operation & ensuring customer satisfaction by achieving delivery & service quality norms.
  • Ensuring that highest service standards are maintained for servicing of clients and maintaining minimum turn- around- time.

 

 

 

 

 

CAREER CONTOUR

UAE Exchange & Financial Services Ltd., Kolkata: Since Aug’06

Eastern Regional In-charge of Money Transfer Support Desk

(It’s a global MNC based in Abu Dhabi, under the flagship of Dr. B. R. Shetty and his Excellency Abdulla Humaid Al Mazroei are the visionary forces who laid the first building blocks of the UAE Exchange group.)

Accountabilities:

  • Expanding the money Transfer Sub Agency in all the potential locations in eastern regions.
  • Assisting in Planning & Development, Training and Merchandising.
  • Coordinating with agents with the help of support desk.

Highlight:

  • Bagged a promotion with 1 year of joining as a result of efficient work.

UTI Bank Ltd., Kolkata: Sep’05 to Apr’06

Customer Care

 

 Accountabilities:

  • Assisting the customer to reach ultimate satisfaction.

 

SCHOLASTICS

    1. MBA (HR) from Vishva Bharati University, Kolkata in 2005.
    2. B.Com (H) from Calcutta University in 2003.

IT Skills: Well versed with Computer (Fundamental)

 

PERSONAL DOSSIER

Date of Birth                 : 9th June, 1981

Address                       : C/o S. Ganguly, Flat: 11, 1st Floor, welfare Association of

                                      A. K. Point Commercial & Residential Occupants, 68 B,

                                      A.P.C Roy Road- 700009 (West Bengal)